Customer Service

These customer service terms apply to orders placed on goatsheepcow.com.

Orders

Orders can be placed 24 hours a day, seven days a week via our web site.

Telephone orders can be placed Monday thru Saturday between 11 and 6 pm Eastern at 843-480-2526.

goat.sheep.cow. accepts all major credit cards. Sorry to say, prices are subject to change. We cannot ship c.o.d. South Carolina sales tax will be added to all purchases.

Claims and Exceptions

Please inspect your package immediately upon receipt! All claims must be filed within 24 hours of receipt. We will do everything we can to see that your package arrives on time and in great condition but cannot be responsible for damaged or compromised product due to the following:

  1. Delayed deliveries due to weather or other conditions not in our control.
  2. Incorrect addresses (please be sure to include apartment, suite or floor numbers as needed!)
  3. Unopened shipments (boxes are clearly marked “perishable” where appropriate)
  4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their package. Please be sure to notify the lucky recipient that a gift is on the way!

Shipping & Delivery

goat.sheep.cow. takes a day to receive and process your order. Orders placed by 5 p.m. can be shipped the next business day.
Please keep in mind that the delivery clock starts when the package is in the hands of the carrier not when the order is placed. We’re good but not magical.

Privacy Policy

What information do we collect?

We collect information from you when you place an order on the site. We may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Antonelli’s Cheese. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.